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#1 Posted : Thursday, November 12, 2015 8:43:58 AM(UTC)
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Guest

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When I print the check the print screen is blank! It is a Mac on the latest OSX El Capitan operating system. I need to print checks and have to resolve this immediately. When I hit the print button the print screen is blank? I have never had this happen before. If I print the check the paper is blank. I need help with this ASAP.
Casey
#2 Posted : Thursday, November 12, 2015 8:49:18 AM(UTC)
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Casey

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We noticed some MAC system cannot support png file and will cause this error when printing checks. Another possible reason is the database file is crashed.

Here is my suggestion:

1. Click the ezCheckPrinting top menu "Accounts" to add a new account. Just use the default data to see if you can print a check.

2. If you can print check in step 1, you can edit your current working account (ie: change logo or signature image).

Or you can add a new account and set up your bank account information to print checks.


If you can still see this issue, please feel free to contact us again. We are glad to assist you with this issue.

Thank you.
Casey
small business payroll & tax software solution
http://www.halfpricesoft.com
Guest
#3 Posted : Thursday, November 12, 2015 10:11:10 AM(UTC)
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Guest

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This suggestion worked and I appreciate your help. I don't know why it did not work the first time, thanks.

Walter
Casey
#4 Posted : Thursday, November 12, 2015 10:12:32 AM(UTC)
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Casey

Rank: Administration

Groups: Administrators
Joined: 9/27/2013(UTC)
Posts: 575
United States
Location: http://www.halfpricesoft.com/

Was thanked: 2 time(s) in 2 post(s)
Great! Please let us know if you need further assistance!
Casey
small business payroll & tax software solution
http://www.halfpricesoft.com
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