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Dear valued customer,

There are many reasons that a check cannot be scanned by bank or a store. It may be caused by check setup, printing problem or check paper problem.

https://www.halfpricesof...check_scanning_issue.asp 

Please let us know if you have further questions.
If you have further questions, please contact us directly at services@halfpricesoft.com
Small business payroll & tax software solution
http://www.halfpricesoft.com 
I'm using your software via Quickbooks and the bank is telling me they have to process the checks manually because it doesn't read the bank code properly . MICR ?